Deposits for Appointments, Appointment Cancellation, Lateness & No Show Policy
In order to maintain the level of service and to secure the stylist for you we do take a 50% deposit for all appointments. The deposit must be paid within 2 hours of making the booking in order to secure your day and time, and the details will be sent to you via email or text message. Deposits are non refundable, and in the event this is not paid, your booking will be cancelled. The deposit is deducted from your salon bill. Deposits can be transferable to another date & service with a 48 hours notice of cancellation, rescheduling.
This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours notice are difficult to fill therefore your deposit is non-refundable. If for any reason you are running late for your appointment please call us on 02077279356.
We work very hard to schedule the right amount of time for each service, therefore accommodating late arrivals is impossible without disrupting our other clients.Please be aware that in the event of a late arrival Mimi et Mina reserves the right to charge a late fee of £25.
Accommodating late guests is often impossible without disrupting every other client scheduled that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 20 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
We do go above and beyond to meet and exceed your expectations as a valued customer, however in the event of not being satisfied with our service, we ask you to contact the salon within 2 weeks of that service in order to find a resolution.
Mimi et Mina does not accept responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you. While our team will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises.
Extra Long & Thick Hair
We kindly ask that you let us know at the time of booking your appointment if you have thick or long afro hair as we may need to book extra time on your appointment to achieve your desired look. If you do not tell us and our standard appointment time is not long enough we will have no choice but to reschedule your appointment. Please be aware that there is an extra charge for long/thick hair from £20. This is purely because we have to book out more time for your appointment.